Customer Service Agreement
INTRODUCTION: In this Service Agreement “Joe's Detail Shop”, “I”, "me", and “my” refer collectively to Joe's Detail Shop, LLC. “You” and “your” refer to each “customer,” including each person “Agent” you designate, with full authority, to act on your behalf with respect to your vehicle. "Owner" is defined as the person(s) whose name(s) appear on the vehicle registration. This Agreement explains my obligations to you and your obligations to me in relation to the service(s) you purchase. By using my service, you agree to the terms of this agreement, without modification by you. While someone other than the owner may pay for auto detailing services, I will not perform any service on a vehicle without the owner's direct consent.
FEES: Since the condition of each vehicle varies, until I have completed the full job, the total cost is an estimate; however, I will contact you directly if I feel the need to go above the estimated cost for approval prior to completing the job. If you have prepaid and the total cost is less, you will be refunded the difference via check with 7-10 business days. All returned checks will be charge $33 return check fee.
PAYMENT DUE DATE AND METHODS: Payment is due on or before the date of service. I accept cash, checks, ACH, and major credit cards (Visa, MasterCard, Discover, American Express). If you would like to prepay for your service, I can email you the full invoice prior to you dropping off your vehicle.
CANCELLATIONS AND REFUNDS: You or Joe's Detail Shop may cancel a job at any time for any reason. Other than for weather conditions, I require at least 24-hours' notice from you to cancel a job. If you cancel with less than 24-hours' notice, you will NOT receive a refund of any prepaid fees or deposits. I will wait for no more than 15 minutes from the beginning of your scheduled appointment, at which time the job becomes a cancellation by you. If you cancel with greater than 24-hours' notice, you will receive a full refund of any prepaid fees, including your deposit, or you may reschedule the detailing service for a later date. If you cancel with less than 24-hours' notice, you may reschedule the service within one (1) month from the originally scheduled date without losing any prepaid expenses or deposit. All refunds will be issued in the form of a check within 7-10 business days. If a prepaid cash payment was received, you will be responsible for coming to Joe's Detail Shop to obtain said refund.
WEATHER CONDITIONS: If weather conditions prevent me from doing your service, your appointment will be cancelled, and neither you nor Joe's Detail Shop will not be held liable in anyway. If, and when this occurs, I will attempt to reschedule your appointment or you may request a 100% refund.
DETERMINING THE COST OF YOUR AUTO DETAILING: Joe's Detail Shop must see the vehicle before I can confirm with you the estimate for service(s). I reserve the right to adjust any over-the-phone or email estimate after I have visually inspected the vehicle.
QUALITY OF SERVICE: Joe's Detail Shop services help to recondition and restore your vehicle. No services offered are guaranteed to completely restore the vehicle to any previous or new condition. I will do my absolute best to restore the vehicle to the best condition possible and within the constraints of my resources, time, and expertise. I will conduct a final inspection together, with you, at the end of the job. If, after the final inspection, you find my service unsatisfactory, please contact me within 24 hours so I can address your concern(s). Joe's Detail Shop will not be held liable for any concerns after 24 hours of my service completion or if you did not complete the final inspection with me.
INSURANCE, ACCIDENTS, PREEXISTING CONDITION, AND DAMAGE: Joe's Detail Shop is insured to cover every customer and vehicle. Notwithstanding negligence, I am not to be held liable for any damage to your vehicle. I will perform a small test spot, if your service requires the use of any cleaning solution prior to apply the solution on the full area. If something does get damaged while servicing your vehicle, I will advise you of the incident. I will inspect the condition of your vehicle with you for any existing damage at the time you drop off your vehicle. Additional pre-existing damage may be noted as the vehicle is serviced. You agree not to hold Joe's Detail Shop liable for pre-existing damage.
PREPARING YOUR VEHICLE: Prior to your arrival, please remove all items from the vehicle. Empty out the glove compartment and any storage compartments. Remove all cash, jewelry, and other valuables. If you do not want a particular area of your vehicle to be cleaned, let me know before I begin a job. I will box any personal items I find while servicing your vehicle and remove them from the vehicle. I will return the items to you for sorting when you take possession of your vehicle. You agree to not hold me responsible for damage or loss to any item left inside or outside the vehicle.
WHAT I WILL NOT DO: I will not remove any child safety seats or reinstall any child safety seat. If you have one or more of these seats installed in your vehicle, I will ask you to remove them prior to performing my work. Removing these seats will be in your best interest to obtain the full benefits of my services.
KEYS, OPERATING/MOVING YOUR VEHICLE: Please make sure the keys to the vehicle are available to me. You authorize me to operate or to move your vehicle, only if it is necessary to do so. This may include, but not limited to, moving the vehicle so that it can be parked on a wash mat or turning on the engine after it has been cleaned.
INFORMATION COLLECTION AND USE: I require the collection of certain information from you in order to respond to your inquiries, provide automotive appearance services, and to ensure that I can provide a quality and personalized service. When you inquire about my services via in-person, telephone, email, or through my website, the information I may collect includes your name, address, telephone numbers, email address, and the year, make, and model of your vehicle. I require this information in order to respond to your inquiry. If you decide to purchase my services, in addition to the above information, I collect the vehicle registration at the time you drop off your vehicle. If you are not available when your vehicle is detailed, I will collect the name of a person you authorize to act as your agent and their telephone number. The information I collect is not legally required, but is required in order to provide you with my services. If you choose not to provide this information, I may not be able to provide you with my services.
INFORMATION USE AND OPTING OUT: To make a decision to purchase a service from Joe's Detail Shop I will send you a service order via email (preferred), or provide it to you on the date of service before I begin the job. Once you decide to purchase a service, I will communicate with you via email or telephone, to provide the information and services you request and to manage your account. You may not opt-out of these transaction communications, which are not promotional in nature. I do offer promotional communications throughout the year. After making an inquiry about my services, before deciding to purchase a service, and after a purchase of my services I may send you promotional communications via email. I may use your feedback about my services and take pictures of your vehicle for marketing purposes. No personal identification of the vehicle or its owner will be published. You may opt-out of promotional communications at any time.